Sales Policy

**Red Hen Systems Sales Policy**

**1. Introduction**

At Red Hen Systems, we are committed to providing high-quality products and exceptional services. This Sales Policy outlines the terms and conditions that govern all sales transactions with our customers. By purchasing from Red Hen Systems, you agree to be bound by this policy.

**2. Sales and Orders**

2.1 **Product and Service Descriptions**: We strive to ensure that all product and service descriptions are accurate and up-to-date. However, we do not warrant that descriptions are error-free, complete, or current.

2.2 **Order Placement**: Orders can be placed through our official website, authorized distributors, or direct sales representatives. All orders are subject to acceptance and availability.

2.3 **Order Confirmation**: Once an order is placed, you will receive an order confirmation email. This email confirms receipt of your order and does not constitute acceptance of your order.

2.4 **Order Acceptance**: Acceptance of your order and the completion of the contract between you and Red Hen Systems will occur when we send you an email confirming that the products have been dispatched or services have commenced.

**3. Pricing and Payment**

3.1 **Pricing**: All prices are listed in USD and are subject to change without notice. Prices do not include taxes, shipping, and handling charges unless otherwise stated.

3.2 **Payment Terms**: Payment is required at the time of order placement unless otherwise agreed upon in writing. We accept various forms of payment, including credit/debit cards, bank transfers, and other methods as specified on our website.

3.3 **Taxes**: Customers are responsible for any applicable taxes, duties, or other charges imposed by local, state, or federal authorities.

**4. Shipping and Delivery**

4.1 **Shipping**: We offer various shipping options to meet your needs. Shipping costs and delivery times will be calculated at checkout.

4.2 **Delivery**: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or other external factors.

4.3 **Risk of Loss**: Risk of loss and title for products purchased from Red Hen Systems pass to you upon delivery to the carrier.

**5. No Refund Policy**

5.1 **No Refunds**: All sales are final. Red Hen Systems does not offer refunds for any products or services once an order has been placed and accepted.

5.2 **Exchanges and Replacements**: In the event of a defective product or an error on our part, we will, at our discretion, offer an exchange or replacement. Please contact our customer service team within 7 days of receipt to initiate this process.

**6. Warranty and Support**

6.1 **Warranty**: Red Hen Systems offers a 1 year warranty on our products. This warranty covers manufacturing defects and does not include damage caused by misuse, accidents, or unauthorized repairs.

6.2 **Support**: Our customer support team is available to assist with any issues or questions you may have regarding our products and services. Please refer to our website for support contact information.

**7. Limitation of Liability**

7.1 **Liability**: Red Hen Systems shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use our products or services.

**8. Governing Law**

8.1 **Jurisdiction**: This Sales Policy shall be governed by and construed in accordance with the laws of Colorado. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Colorado.

**9. Changes to Sales Policy**

9.1 **Policy Updates**: Red Hen Systems reserves the right to modify or update this Sales Policy at any time without prior notice. The most current version of the policy will be available on our website.

**10. Contact Information**

10.1 **Customer Service**: For any questions or concerns regarding this Sales Policy or your purchase, please contact our customer service team at [email protected]

Thank you for choosing Red Hen Systems. We appreciate your business and look forward to serving you.